Service Terms & Conditions
Last Updated: March 2025
MindRelations
1. Service Description Daily Compass and Personal Compass (collectively "the Service") provide educational content through daily mini-podcasts, question-response features, and supporting materials.
2. Subscription Terms 2.1 Duration
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Minimum recommended subscription period: 3 months
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Monthly billing
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One month notice period for cancellation
2.2 Payments
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Prices displayed in local currency
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VAT included
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Automatic monthly billing
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Launch pricing is valid until the specified date
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Price changes with 30-day notice
2.3 Cancellation
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One month's notice required
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Service continues during the notice period
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Questions submitted during the notice period will be addressed
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Access ends after notice period
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No refunds for unused portions
3. Intellectual Property
3.1 Content Ownership
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All content remains property of MindRelations
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PDF tools, podcasts, and materials are for personal use only
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No redistribution or commercial use permitted without prior agreement with MindRelations
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3.2 User Content
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Questions submitted remain confidential
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MindRelations may use anonymised examples
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No personal details shared without consent
4. User Responsibilities
4.1 Age Requirements
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Users must be 18 years or older to subscribe
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Users under 18 must provide verified parental/guardian consent
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MindRelations Ltd reserves the right to verify age and consent documentation
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Subscriptions may be terminated if age/consent requirements are not met
4.2 Users agree to:
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Provide accurate information
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Maintain confidentiality of account
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Use service appropriately
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Not share access with others
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Respect intellectual property rights
5. Service Limitations
5.1 Availability
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Content released as scheduled
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Technical maintenance with notice
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No guarantee of uninterrupted service
5.2 Question Submissions
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Responses within specified timeframes
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No guarantee of specific answers
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Right to decline inappropriate questions
6. Community Guidelines
6.1 Future Community Features
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Maximum 200 members per group
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Geographic-based organisation
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Respectful communication required
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Moderation rights reserved
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7. Modifications
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Right to modify service features
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30-day notice for significant changes
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Updated terms with notification
8. Termination Right to terminate for:
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Violation of terms
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Inappropriate use
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Non-payment
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False information
9. Liability
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No liability for personal decisions
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No guarantee of specific outcomes
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Not responsible for technical issues
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Force majeure clause
10. Dispute Resolution
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EU law applies
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Attempt amicable resolution
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Mandatory mediation before litigation
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Jurisdiction: Ireland
11. Contact MindRelations
Email: hello@mindrelations.com
Expected Response within 48 hours
By using our Service, you agree to these Terms and Conditions.
Disclaimer
Last Updated: March 2025
Nature of Service: Daily Compass and Personal Compass (collectively "the Service") are educational and self-development tools provided by MindRelations. While based on therapeutic principles and professional experience, these services are only for educational and informational purposes.
Not a Substitute: The Service is not a substitute for professional mental health treatment, psychological or medical advice. No therapeutic relationship is established through the use of the Service. The content provided, including mini-podcasts, responses to questions, and supporting materials, should not be interpreted as therapeutic advice.
Professional Help: If you are experiencing mental health challenges, suicidal thoughts, or any severe psychological distress, immediately contact your local emergency services or mental health crisis team. The Service is not equipped to handle crisis situations or provide emergency support.
Limitations:
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The Service does not diagnose, treat, or cure any mental health condition
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Response to questions through Personal Compass are general guidance only
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Group settings and community features are for peer support only
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No individual therapy is provided through this platform
User Understanding: By using the Service, you acknowledge that:
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Content is for general information purposes only
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No professional-client relationship is established
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You are responsible for your own decisions and actions
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You will seek professional help when needed
Emergency Protocol: In case of emergency:
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Contact your local emergency services
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Reach out to your healthcare provider
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Contact your local crisis helpline
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Do not rely on the Service for emergency support
Privacy & Cookie Policy
Our full Privacy and Cookie Policy is detailed below. If you have any questions regarding any of our policies, then please email hello@mindrelations.com.
This Privacy and Cookie Policy applies between you, the User of this Website and MindRelations: the owner and provider of this website. MindRelations: takes the privacy of your information very seriously. This Privacy and Cookie Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
This Privacy and Cookie Policy should be read alongside and in addition to, our Terms and Conditions, which can be found at https://www.mindrelations.com/policies#websiteterms
Please read this Privacy and Cookie Policy carefully.
Definitions and interpretation
1. In this Privacy and Cookie Policy, the following definitions are used:
Data
collectively all information that you submit to MindRelations: via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws
If you are accessing our website from outside the EU, additional data protection laws may apply to you.
GDPR
the General Data Protection Regulation (EU) 2016/679;
MindRelations:
MindRelations: is a the brand behind mindrelations.com.
User or you
Any third party that accesses the Website and is not either (i) employed by MindRelations: and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to MindRelations and accessing the Website in connection with the provision of such services; and
Website
the website that you are currently using, https://www.mindrelations.com and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this Privacy and Cookie Policy, unless the context requires a different interpretation:
a. the singular includes the plural and vice versa;
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this Privacy and Cookie Policy;
c. a reference to a person includes firms, companies, government entities, trusts and partnerships;
d. "including" is understood to mean "including without limitation";
e. reference to any statutory provision including any modification or amendment of it;
f. the headings and sub-headings do not form part of this Privacy and Cookie Policy.
Scope of this Privacy and Cookie Policy
This Privacy and Cookie Policy applies only to the actions of MindRelations and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, MindRelations is the "data controller". This means that Mindrelations determines the purposes for which, and the manner in which, your Data is processed.
Data collected
5. We may collect the following Data, which includes personal Data, from you:
a. name;
b. contact information such as email addresses;
c. financial information such as credit/debit card numbers;
d. IP address (automatically collected);
e. web browser type and version (automatically collected);
f. operating system (automatically collected);
g. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
in each case, in accordance with this Privacy and Cookie Policy.
How we collect Data
6. We collect Data in the following ways:
a.data is given to us by you ;
b. data is received from other sources; and
c. data is collected automatically.
Data that is given to us by you
7.MindRelations will collect your Data in a number of ways, for example:
a. when you contact us through the website, by telephone, post, e-mail or through any other means;
b. when you register with us and set up an account to receive our products/services,
c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
d. when you enter a competition or promotion through a social media channel;
e. when you make payments to us, through this Website or otherwise;
f. when you elect to receive marketing communications from us;
g. when you use our services;
in each case, in accordance with this Privacy and Cookie Policy.
Data that is received from publicly available third-party sources
8. We may receive Data about you from the following publicly available third-party sources:
a. Social media and Messaging platforms such as Facebook;
b. Instagram;
c. LinkedIn.
d. Messenger
e. Signal
f. WhatsApp
Data that is collected automatically
9. To the extent that you access the Website, we will collect your Data automatically, for example:
a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
Our use of Data
10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
a. internal record keeping;
b. improvement of our products / services;
c. transmission by email of marketing materials that may be of interest to you;
d. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
in each case, in accordance with this Privacy and Cookie Policy.
11. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
12. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
c. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
13. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
14. We may use your Data to show you MindRelations: adverts and other content on other websites. If you do not want us to use your data to show you MindRelations: adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).
Who we share Data with
15. We may share your Data with the following groups of people for the following reasons:
a. any of our group companies or affiliates - to ensure the proper administration of our website and business;
b. our employees, agents and/or professional advisors - to assist in understanding service needs and relevant products;
c. third-party service providers who provide services to us which require the processing of personal data - to help third-party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly;
d. in the case of purchases, third-party payment providers who process payments made over the website - to enable third-party payment providers to process user payments and refunds;
in each case, in accordance with this Privacy and Cookie Policy.
Keeping Data secure
16. We will use technical and organisational measures to safeguard your Data, for example:
a. access to your account is controlled by a password and a user name that is unique to you.
b. we store your Data on secure servers.
c. payment details are encrypted using SSL technology.
17. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: hello@mindrelations.com.
18. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
International Data Transfers
As we serve international customers, your data may be transferred to and processed in countries outside the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:
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Standard Contractual Clauses (SCCs) approved by the European Commission.
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Transferring data to countries with adequate data protection laws.
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Obtaining explicit consent where required.
Data retention
19. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy and Cookie Policy or until you request that the Data be deleted.
20. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
You have the following rights in relation to your Data:
a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c. Right to erase - the right to request that we delete or remove your Data from our systems.
d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e. Right to data portability - the right to request that we move, copy or transfer your Data.
f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
g. Lodge a complaint with the Data Protection Commission (DPC) in Ireland.
h. For users outside the EU/EEA, additional rights may apply under local privacy laws, such as:
i. California (CCPA): Right to know, delete, and opt out of data sales.
j. Canada (PIPEDA): Right to access and request corrections to personal data.
k. Brazil (LGPD): Rights similar to GDPR, including data access and deletion.
l. To exercise any rights, contact us at hello@mindrelations.com
22. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: hello@mindrelations.com,
23. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
24. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
25. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy and Cookie Policy does not extend to your use of such websites. You are advised to read the Privacy and Cookie Policy or statement/s of other websites prior to using them.
Changes of business ownership and control
26. MindRelations: may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of MindRelations:. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy and Cookie Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
27. We may also disclose Data to a prospective purchaser of our business or any part of it.
28. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Cookies
29. This Website may place and access certain Cookies on your computer. MindRelations: uses Cookies to improve your experience of using the Website and to improve our range of services. MindRelations: has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
30. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
31. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of cookies, you are enabling Mindrelations: to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
32. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
33. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
34. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
35. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
General
36. You may not transfer any of your rights under this Privacy and Cookie Policy to any other person. We may transfer our rights under this Privacy and Cookie Policy where we reasonably believe your rights will not be affected.
37. If any court or competent authority finds that any provision of this Privacy and Cookie Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy and Cookie Policy will not be affected.
38. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
39. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this Privacy and Cookie Policy
MindRelations: reserves the right to change this Privacy and Cookie Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy and Cookie Policy on your first use of the Website following the alterations. You may contact MindRelations: via hello@mindrelations.com
Website Terms & Conditions
Introduction
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and MindRelations, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by MindRelations and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to MindRelations and accessing the Website in connection with the provision of such services. You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Intellectual property and acceptable use
1. All Content included on the Website, unless uploaded by Users, is the property of MindRelations, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission.
2. You may, for your own personal, non-commercial use only, do the following:
a. retrieve, display and view the Content on a computer screen
b. download and store the Content in electronic form on a disk (but not on any server or other storage device connected to a network)
c. print one copy of the Content
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of MindRelations.
4. You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality and copyright of any such Content. You may not upload to, distribute or otherwise publish through the Website any Content that (i) is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website.
5. You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify MindRelations for all claims resulting from Content you supply.
Prohibited use
6. You may not use the Website for any of the following purposes:
a. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in
c. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
d. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.
Registration
7. You must ensure that the details provided by you on registration or at any time are correct and complete.
8. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
9. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
10. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.
Password and security
11. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.
12. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.
Links to other websites
13. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of MindRelations or that of our affiliates.
14. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
15. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
Privacy Policy and Cookies Policy
16. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: https://www.mindrelations.com/policies#privacy-policy.
Availability of the Website and disclaimers
17. Any online facilities, tools, services or information that MindRelations makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. MindRelations is under no obligation to update information on the Website.
18. Whilst MindRelations uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
19. MindRelations accepts no liability for any disruption or non-availability of the Website.
20. MindRelations reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
Limitation of liability
21. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
22. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. 23. To the maximum extent permitted by law, MindRelations accepts no liability for any of the following:
a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
b. loss or corruption of any data, database or software;
c. any special, indirect or consequential loss or damage.
General
24. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
25. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
26. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
27. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
28. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
29. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
30. This Agreement shall be governed by and interpreted according to the law of the Republic of Ireland and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Irish courts.
MindRelations details
31. MindRelation Ltd t/a MindRelations is a company incorporated in the Republic of Ireland with registered VAT number IE4185986CH whose registered address is in Enniscorthy, Co. Wexford, Ireland and it operates the Website https://www.mindrelations.com. You can contact MindRelations by email at hello@mindrelations.com.